What is CareRunner?

For individuals who take on a personal caregiving role, and lack convenient ways to gather and share information, keep records, coordinate care and communicate privately, CareRunner is the comprehensive online resource that helps manage the time consuming, tedious and emotionally draining job of being a caregiver.

A Circle of Care account that includes:

  • A Care Journal for reporting activity, sharing information and updating current status. This log has access controls so that you can share more intimate information with those who need to know, while sharing more general information with an extended community
  • A Care Record online file cabinet for storing personal health record and other essential information
  • An Events folder for scheduling upcoming events and activities
  • A Photo album for storing and sharing the loved one’s life
  • A Resource Center providing answers to questions about conditions, drugs, therapies and alternative remedies

Enabling communications tools that include:

  • Auto emails, scheduled broadcasts and real time alerts

A secure community that includes:

  • Establishing role based security that permit access to authorized elements

By providing needed tools and centralizing information, CareRunner enables the caregiver to focus on the loved one.

“How do I” FAQs

How do I set up a Community?

When you first register for Carerunner, you will be prompted to create a Community for a Loved One, including providing the Loved One’s name and choosing a name for the Community. It is as simple as that! If you are unable to create a Community at the time if your registration, you will be prompted to create a Community each time when you login.

How do I invite someone to my Community

What do the roles and privileges mean for the people in my community?

One of the major concerns when setting up a new or existing community is deciding who in the community can see and do what. CareRunner approaches this issue by assigning roles to the people in the community. Each of the roles then has a set of privileges which define what a member can do.

The roles that CareRunner supports are: Care Runner, Loved One, Care Helper, and Member. There can be only one Care Runner for a community and this is the person that initially created the community. The Care Runner always have has ultimate control over what happens in the community. There is currently only one Loved One per community as well. Sometimes the Loved One and the Care Runner are the same person and sometimes they are not. This is decided when creating the community initially.

There can, however, be as many Care Helpers and Members as the community members would like to have. To understand the difference between the two roles take a look at how the privileges are assigned to the roles in the table below.

Roles Add Journal posts, Photos, and Calendar events Help manage Journal posts, Photos and Calendar events (other than their own) View the Loved One's Health Record Help manage the Loved One's Health Record Invite/Edit other community members (including their role)
  • Care Runner
    The person setting up and paying for the account who has the ability to:
  • Loved One
    The person being cared for by the community who has the ability to:
  • Care Helper
    Someone invited into the community who has the ability to:
  • Optional Optional
  • Member
    Someone invited into the community who has the ability to:
  • For simplicity's sake, you can think of the Care Runner and the Loved One as a Care Helper with all of the privileges automatically assigned to them.

    All members (Care Runner, Loved One, Care Helpers, and Members) also have the ability to create their own personal Care Record as well as utilize all resources (Education Center, news feeds, products and services, etc.) of the site.

    Contacts

    Along with community members, you will be able to enter contact information for people that may help you organize your community. These people are considered Contacts and are for viewing and organizing purposes only. They will not have access to any portion of the community. Contact categories may include: medical (physicians or specialty doctors, home health care agencies, medical equipment suppliers, physical therapists, visiting nurse, etc.), family member, or other (insurance company, law practice, bank, housekeeper, maintenance, transportation, neighbor, etc.).

    You will also be able to mark some contacts as an emergency contact. This information can be invaluable for other members of the community.

    For simplicity's sake, you can think of the Care Runner and the Loved One as a Care Helper with all of the privileges automatically assigned to them.

    All members (Care Runner, Loved One, Care Helpers, and Members) also have the ability to create their own personal Care Record as well as utilize all resources (Education Center, news feeds, products and services, etc.) of the site.

    How do I write a post or comment on a post?

    To write or comment on a post, simple click on “Care Journal” in the navigation bar. You will then be able to view all the posts in the Care Journal. To write a new post, simple click on the action link “Write a new post.” If you would like to comment on a post, first click on the “Read more >>” link for the specific post you wish to comment and then, write your own comment in the text box provided.

    How do I set up a Care Journal?

    A Care Journal will be automatically set up for you as soon as you or someone in your community posts a comment.

    How do I set up a Medical Profile?

    To set up a Medical Profile, click on “Care Record” in the navigation bar. You will then be able to add or update details about your Loved One, as well as add/update allergy, condition and prescription information.

    How do I schedule an Event?

    To set up an Event, click on “Events” in the navigation bar. You will be able to see Recently Scheduled events as well as upcoming Commitments. To add a new Event, click on the specific date of the Event using the calendars presented on the screen. A new, smaller window will display so that you may provide details of the Event including Title, start and end date, and details. Click “Save” when you have provided all necessary information for your Event.

    Administration

    How do I sign up for a Carerunner membership?

    To sign up for Carerunner, click on the Create Account link at the top right of the site. Complete the form and submit your information, and you will receive a confirmation email from Carerunner.

    How do I get in touch with someone at Carerunner?

    We can be contacted at the following email address – customerservice@carerunner.com. Check out our Contact Us page for other ways to reach us.

    How do I provide feedback on CareRunner?

    You can provide feedback via the Feedback button, which you can find in every community section or in your personal dashboard. Alternatively, you can email us at feedback@carerunner.com.

    What if I sign up and don't like it?

    No worries. You may cancel at any time. We will close your account and you will not be contacted by us. You will be unable to reclaim any information you have entered.